Refund policy

At Aleson’s, we take product quality and food safety very seriously. Since our products are consumable food items, returns are limited for hygiene and safety reasons.

Prepaid Orders Only

All orders placed on our website are prepaid orders only. We currently do not offer Cash on Delivery.

Returns

Due to the nature of food products, we do not accept returns once the product has been delivered, opened, used, or tampered with.

Privacy Policy

At Aleson’s, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details
  • Payment status
  • Website usage data such as pages visited, cart activity, and device/browser information

We do not store your complete card, UPI, or net banking details. Payments are processed securely through third-party payment gateway partners.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Share order updates and tracking details
  • Respond to your queries and customer support requests
  • Send important service-related communication
  • Improve our website, products, and customer experience
  • Share offers, updates, or marketing communication, only where permitted

Sharing of Information

We may share necessary information with trusted service partners such as:

  • Payment gateway providers
  • Courier and logistics partners
  • Website and technology service providers
  • Customer support or communication tools

We do not sell your personal information to third parties.

Cookies and Tracking

Our website may use cookies and similar tools to improve browsing experience, understand website performance, and support marketing activities. You can manage cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information. However, no online platform can guarantee 100% security.

Contact Us

For any privacy-related questions, please contact us at:

Email: support@alesons.com

Whatsapp : Chat With Us